Responsible Gaming at ea7 — Your Wellbeing Comes First
ea7 is committed to providing a safe and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control of your play at every step.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your ea7 account. Once a limit is active, it cannot be increased for 48 hours — giving you a built-in cooling-off window.
Self-Exclusion
Request a temporary or permanent self-exclusion from ea7 at any time. Once activated, your account is locked and all marketing communications are halted immediately.
Session Time Limits
Define the maximum length of a single gaming session. When your chosen time limit is reached, ea7 will notify you and optionally log you out automatically to prevent extended play.
Time-Out Periods
Take a short break of 24 hours, 7 days, or 30 days without a full self-exclusion. Your account is temporarily suspended and reactivated automatically when the period ends.
Reality Check Reminders
Enable periodic on-screen reminders that show how long you have been playing and your net session result. These prompts help you make an informed decision about whether to continue.
Loss Limits
Set a ceiling on the maximum amount you are willing to lose in a given period. When your loss limit is reached, further wagering is paused until the next period begins or you contact support.
Age Restriction Policy
ea7 operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any wager on the ea7 platform. This requirement applies to all players across Bangladesh without exception. Gambling by minors is strictly prohibited, and ea7 takes all reasonable steps to prevent underage access to its services.
18+ Only: By creating an ea7 account, you confirm that you are at least 18 years old. ea7 reserves the right to request proof of age at any point during the account verification process. Any account found to belong to a person under the age of 18 will be immediately suspended, all winnings will be voided, and any deposits made will be returned.
How ea7 Verifies Player Age
During the Know Your Customer (KYC) process, ea7 requires players to submit a valid government-issued identification document such as a National Identity Card (NID) or passport. These documents contain date-of-birth information that allows our compliance team to confirm that a player meets the minimum age requirement before any withdrawal is processed. Players who have not yet completed KYC may have withdrawal access restricted until verification is satisfactorily completed.
Protecting Young People
If you share a device with family members who are under 18, we strongly recommend that you do not save your ea7 login credentials in your browser and that you always log out after each session. Parental control software such as Net Nanny or Kaspersky Safe Kids can be installed at the device or network level to provide an additional barrier. ea7 does not market its services to anyone under the age of 18 and does not use advertising channels that primarily target young audiences.
Report Underage Access: If you believe that a minor has accessed an ea7 account, please contact [email protected] immediately. ea7 will investigate all such reports with the utmost seriousness and act swiftly to protect the individual involved.
Recognising Problem Gambling
For the vast majority of ea7 players, gambling is a form of entertainment — a way to enjoy cricket betting during the BPL season, spin slots for fun, or experience the thrill of a crash game. However, for some individuals, gambling can develop into a problematic behaviour that negatively affects finances, relationships, mental health, and daily responsibilities. Recognising the early warning signs is the first and most important step toward getting things back under control.
The following behaviours may indicate that gambling is becoming a problem rather than a pastime. Honest self-assessment against this list is encouraged:
- Spending more money on gambling than you can comfortably afford to lose
- Gambling to recover money you have previously lost ("chasing losses")
- Neglecting work, studies, family, or social obligations due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Lying to family members or friends about the amount of time or money spent gambling
- Borrowing money or selling possessions to fund gambling activity
- Repeatedly failing to stick to limits you have set for yourself
- Gambling interfering with sleep, appetite, or general mental wellbeing
- Thinking about gambling constantly, including during non-gambling activities
- Using gambling as a way to escape stress, loneliness, or depression
If you recognise several of these patterns in your own behaviour, we encourage you to make use of ea7's self-assessment tools in your account settings, reach out to our support team, or contact an independent counselling service. Acknowledging a problem is a sign of strength, not weakness, and ea7's responsible gaming team is here to help without judgement.
Self-Assessment Tool: ea7 provides a short voluntary questionnaire in your Account Settings under the "Responsible Gaming" tab. Completing this assessment takes under five minutes and can help clarify whether your gambling habits are within a healthy range. Your responses are confidential and are used solely to provide you with appropriate guidance.
Deposit Limits
Deposit limits are one of the most effective tools for keeping gambling within a budget you are comfortable with. ea7 allows all registered players to set personalised deposit limits directly from their account dashboard. There is no minimum limit — you may set a limit as low as ৳100 per day if that suits your budget. ea7 will never pressure or incentivise you to increase your deposit limit.
| Limit Type | Period | How to Activate | Cooling-Off Before Increase |
|---|---|---|---|
| Daily Deposit Limit | Resets every 24 hours at midnight BST | Account Settings → Responsible Gaming → Deposit Limits | 48 hours |
| Weekly Deposit Limit | Resets every Monday at 00:00 BST | Account Settings → Responsible Gaming → Deposit Limits | 7 days |
| Monthly Deposit Limit | Resets on the 1st of each month at 00:00 BST | Account Settings → Responsible Gaming → Deposit Limits | 30 days |
Reducing and Increasing Limits
A reduction to an existing deposit limit takes effect immediately. This is by design — if you decide in the moment that you need to spend less, ea7 acts on that decision right away. An increase to a deposit limit, however, is subject to the cooling-off period shown in the table above. During this waiting period, the existing lower limit remains in force. This delay is intentional: it gives you time to reconsider whether increasing the limit is genuinely in your interest.
How to Set a Deposit Limit: Log in to your ea7 account, navigate to Account Settings, select the Responsible Gaming tab, and choose Deposit Limits. Select daily, weekly, or monthly, enter your chosen amount in BDT, and confirm. Your limit is active immediately. You can review your current limits at any time in the same section.
Time-Out and Session Controls
ea7's session and time-out controls let you manage how long you spend on the platform in a given sitting or over a longer period, without committing to a full self-exclusion. These tools are ideal for players who feel they are spending more time than intended but do not need to stop playing entirely.
Session Time Limits
A session time limit restricts the duration of any single continuous gaming session on ea7. You can set a session limit of between 30 minutes and 8 hours. Once the limit is reached, you will receive a prominent on-screen notification. You can choose to have the system log you out automatically at that point, or simply receive the reminder and decide for yourself. Session limits reset at the start of each new login session.
Time-Out Periods
A time-out is a short-term account suspension that gives you a defined break from the platform. Unlike self-exclusion, a time-out has a fixed end date after which your account is automatically reactivated — you do not need to contact support to resume play. Time-out options available on ea7 are:
- 24-Hour Time-Out: Account suspended for one full day. Ideal for stepping back after an intense session or a disappointing result.
- 7-Day Time-Out: Account suspended for one week. Useful if you feel you have been playing too frequently over recent days.
- 30-Day Time-Out: Account suspended for one calendar month. A meaningful break that allows time for serious reflection on your gambling habits.
During a time-out, you will not receive any promotional emails or bonus offers from ea7. Pending withdrawals that were initiated before the time-out began will continue to be processed normally. Deposits are not possible while a time-out is active.
Reality Check Reminders
Reality check reminders are periodic pop-up notifications that appear on screen at intervals you define — every 30, 60, or 90 minutes. Each reminder displays the total time elapsed in your current session and your net win or loss for that session. You can dismiss the reminder and continue playing, or use it as a natural break point to log out and do something else. Enabling reality check reminders is a simple but effective way to stay aware of your play without relying on willpower alone.
How to Activate Time-Out: Go to Account Settings → Responsible Gaming → Time-Out. Select your preferred duration and confirm. The suspension takes effect within minutes. If you need to extend a time-out that is already active, contact [email protected] and our team will apply the extension immediately.
Self-Exclusion
Self-exclusion is ea7's most powerful responsible gaming tool. When you self-exclude, your account is locked and you are blocked from creating any new accounts on the platform for the duration of the exclusion period. Self-exclusion is intended for players who feel that gambling has become or is becoming a serious problem and who need a firm, enforced barrier to access.
Important: Self-exclusion at ea7 is a serious commitment. Unlike a time-out, a self-exclusion cannot be reversed before the exclusion period has fully elapsed, regardless of your request. This is a deliberate safeguard to protect you during a vulnerable period. Please read the terms of self-exclusion carefully before activating it.
Self-Exclusion Duration Options
6-Month Exclusion
A half-year break. Account locked until the end of the six-month period with no early reactivation.
1-Year Exclusion
A full calendar year of enforced absence from the ea7 platform, including all game categories.
5-Year Exclusion
A long-term exclusion for players who need a sustained, multi-year break from online gambling.
Permanent Exclusion
A permanent account closure with no possibility of reactivation. This action is irreversible.
What Happens When You Self-Exclude
As soon as your self-exclusion is confirmed, the following actions are taken immediately:
- Your ea7 account is locked and you will not be able to log in.
- All pending bonus offers, free spins, and promotional credits are cancelled.
- You are removed from all ea7 marketing lists — no promotional emails, SMS, or in-app notifications will be sent.
- Any pending withdrawal that was requested before the self-exclusion will be processed and returned to your registered payment method (bKash, Nagad, bank account, etc.).
- Funds remaining in your account balance at the time of exclusion will be returned to your registered payment method within 5 business days.
- ea7 will make reasonable technical efforts to detect and block any attempt to open a new account under a different name or contact detail during the exclusion period.
How to Request Self-Exclusion
You can request self-exclusion via two routes:
- Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your desired exclusion period and confirm. The exclusion is activated immediately upon confirmation.
- Email Support: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. Our responsible gaming team will process the request and confirm activation within 24 hours.
After Your Exclusion Ends: When a non-permanent self-exclusion period expires, your account is not automatically reactivated. You must contact [email protected] to request reactivation. Our team will conduct a brief check-in conversation to ensure you are returning to the platform in a healthy, controlled manner before restoring access.
Account Controls and Reality Checks
Beyond the primary tools described above, ea7 provides a suite of additional account-level controls that give you granular oversight of your gambling activity. These tools are accessible at any time from the Responsible Gaming section of your Account Settings.
Loss Limits
A loss limit caps the total amount you can lose within a defined period. Once you reach your loss limit, further wagers are blocked until the period resets. Like deposit limits, a reduction in your loss limit takes effect immediately, while an increase is subject to a 48-hour cooling-off period.
Wager Limits
Separately from loss limits, you can set a maximum individual bet size or a total wagering cap per period. This is particularly useful for slots and crash game players who want to ensure that a single bet cannot exceed a value they are comfortable with.
Session History and Activity Statements
Your full gaming history — including every game played, bet placed, outcome, and net result — is available in your Account History section. You can request a detailed activity statement for any calendar period by contacting [email protected]. These statements are provided free of charge and can be a valuable tool for understanding your gambling patterns objectively.
Balance Visibility
Some players find it helpful to hide their real-time account balance during gameplay to prevent loss-chasing. ea7 allows you to toggle balance visibility off in your account display settings. Your balance is still accessible at any time from the Account Summary page — it is simply hidden from the in-game overlay.
Responsible Gaming Tab: All of the controls described in this section — deposit limits, loss limits, wager limits, session limits, time-out, self-exclusion, reality check reminders, and balance visibility — are grouped together in the Responsible Gaming tab within Account Settings. You can review, adjust, or activate any of these tools from a single location without needing to navigate multiple sections of the site.
Getting Help and Support
If you feel that gambling is negatively affecting your life or the life of someone you care about, please reach out for help. Asking for support is a courageous and positive step. ea7's responsible gaming team is available to listen, provide guidance, and connect you with appropriate resources — without judgement and in complete confidence.
Contact ea7 Responsible Gaming Support
Our dedicated responsible gaming team is available by email between 09:00 and 23:00 BST, seven days a week. Live Chat support is available around the clock for urgent matters. We aim to respond to all responsible gaming enquiries within 2 hours.
[email protected]How Our Support Team Can Help
- Activating deposit limits, loss limits, time-out periods, or self-exclusion on your behalf if you are unable to do so yourself
- Providing a personalised responsible gaming check-in conversation
- Reviewing your account activity and identifying patterns that may warrant concern
- Providing a full activity statement to help you understand your gambling history
- Directing you to external professional counselling and support services
- Assisting family members or friends who are concerned about a loved one's gambling
Support for Family and Friends
If someone close to you is struggling with problem gambling, it can be distressing and difficult to know how to help. ea7 encourages family members and friends to reach out to us directly at [email protected] if they have concerns about a registered ea7 player. While our privacy obligations prevent us from disclosing account-specific information to third parties, we can offer general guidance and, where appropriate, flag the account for enhanced monitoring by our responsible gaming team.
If You Are in Crisis: If gambling-related financial or emotional difficulties have reached a point of crisis, please speak to a trusted family member, a medical professional, or a mental health counsellor as soon as possible. ea7's support team can provide a listening ear and a path to the right resources, but we are not a substitute for professional mental health or financial counselling services.
Safer Gambling Tips
Responsible gambling is not just about using tools and setting limits — it is also about developing a healthy mindset toward gaming as entertainment. The following practical guidelines can help you keep gambling fun, manageable, and within boundaries that work for your life in Bangladesh and beyond.
Set a Budget Before You Play
Decide in advance how much money you are prepared to spend on gambling this week or month. Treat that amount as the cost of entertainment — like a cinema ticket or a dinner out — and accept that it may be fully spent.
Never Chase Your Losses
If you have reached your session budget, stop. Trying to win back money you have lost is one of the most common paths to problem gambling. Take a break, do something else, and return another day if you choose.
Only Gamble With Money You Can Afford to Lose
Never gamble with money intended for rent, utilities, food, or any essential expense. ea7 should be funded only from discretionary spending that you can genuinely afford to part with.
Take Regular Breaks
Step away from the screen at regular intervals. Use ea7's reality check reminders to prompt you. Even a short break helps you assess whether you are still playing for fun or playing out of compulsion.
Do Not Gamble Under the Influence
Avoid gambling when you are under the influence of alcohol or when you are emotionally distressed — after an argument, during a period of anxiety or depression, or when you are extremely tired. Impaired judgement leads to poor decisions.
Balance Gambling With Other Activities
Gambling is one leisure activity among many. Ensure that your social life, hobbies, physical activity, time with family, and professional commitments remain the priorities in your daily routine. ea7 is here for entertainment, not as a lifestyle centrepiece.
ea7 genuinely wants every player on its platform to have a positive experience. We believe that responsible gambling tools, honest information, and accessible support are the foundation of a gaming environment that players across Bangladesh can trust — not just for the games themselves, but for the way we treat the people who play them.
Play Smart. Play at ea7.
When you are ready to enjoy ea7 in a controlled, fun way, our full casino lobby, cricket betting markets, and slots are waiting. Review our FAQ for common questions, or explore our Privacy Policy to understand how we keep your data safe.